Terms of Service

Throughout this website, https://eatsuvalo.com (the "Website", “Suvalo”, “we”, “us” or “our”) refer to Notafad Foods Private Limited.

We offer this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. In the event there is any conflict or inconsistency between these Terms and any other term or condition on the Website, these Terms shall prevail.

Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Our E-Commerce store is hosted on Shopify Inc and Supabase. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Welcome to our Website. If you continue to browse and use this Website you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Suvalo’s relationship with you in regards to this Website.

The Website owners, including subsidiaries and affiliates, provide the information contained on the Website or any of the pages comprising the Website to visitors subject to the terms and conditions, the privacy policy (https://eatsuvalo.com/pages/privacypolicy)and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the Website.

The use of the Website is subject to the following terms of use:

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

1. About Us

   We are located at 1/22, Second Floor, Asaf Ali Road, 110002. You can reach us by email at hello@eatsuvalo.com or by telephone at +91-9326748244. For any business related queries, write to business@eatsuvalo.com and for any order/product related queries, write to help@eatsuvalo.com.

   These Terms are entered between you and Suvalo.

2. Use of Website

   When you use the Website or our services, you agree to use the Website and our services only for purposes that are permitted by these Terms and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. In addition, you agree that you are solely responsible for any breach of your obligations under these Terms and for the consequences (including any loss or damage which Suvalo may suffer) of any such breach. As a condition of your use of the Website and our services, you warrant to Suvalo that you will not use the Website or our services for any purpose that is unlawful or prohibited by these Terms. Whether on behalf of yourself or on behalf of any third-party, you agree not to:

   • Access or attempt to access our services and content other than through our Website, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Suvalo;
   • Access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers;
   • Engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website), or our services;
   • “Scrape”, duplicate, reproduce, copy, republish, license, sell, trade or resell the Website for any purpose;
   • Divert or attempt to divert Suvalo customers to another Website, mobile application, or service;
   • Send unsolicited or unauthorized emails on behalf of Suvalo, including promotions and/or advertising of products or services;
   • Restrict or inhibit any other person from using the Website or our services;
   • Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Website;
   • Attempt to do anything, or encourage, assist, or allow any third-party to do anything in violation of these Terms; or
   • Use a false email address, impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Website or our services.

   Suvalo reserves the right to refuse service, in its sole discretion, at any time, for any lawful reason, without notice. Suvalo reserves the right to withdraw or amend the Website, and any service or material we provide on the Website, in its sole discretion, at any time, for any reason, without notice. However, we will try and give you reasonable notice of this by appropriate means where required.

   TO THE EXTENT PERMITTED BY LAW, SUVALO WILL NOT BE LIABLE IF FOR ANY REASON ALL OR ANY PART OF THE WEBSITE IS UNAVAILABLE AT ANY TIME OR FOR ANY PERIOD.

   FROM TIME TO TIME, WE MAY RESTRICT ACCESS TO SOME PARTS OF THE WEBSITE, OR THE WEBSITE ENTIRELY, TO USERS, INCLUDING REGISTERED USERS. We will try and give you reasonable notice of this by appropriate means where required.

3. Placing an order
   1. Order

      You may place an order on the Website by adding the products to your cart. You are free to add or remove items from the cart.

      Once the items are placed in the cart you will be required to share details such as your full name, address with pincode, phone number, email address and proceed to make payment for the order with the payment option available on our Website (refer Clause 3.2).

      Once payment is made, you will receive order confirmation details and an invoice on the registered email address confirming that the order has been placed. You will then receive order dispatch information when the order is packed and ready to dispatch. This email will contain order tracking details.

      You acknowledge that Suvalo may, in its sole discretion, at any time after receiving your order, accept or decline your order for any reason. In addition, Suvalo may cancel your order and limit order quantity. Where your order is declined, canceled or limited, we will inform you of this by appropriate means and you will not be charged. If, however, your order is limited or canceled after your bank account has been charged for the purchase, Suvalo will initiate a refund as per Clause 3.5.

   2. Payment

      In order to place an order with Suvalo, you must provide us with your name, email, shipping address, phone number and payment information. You represent and warrant that the information provided by you to Suvalo is accurate and complete and you are authorized to use such payment methods for the purchase.

      The following payment methods are currently available on our Website:

      1. Debit Card
      2. Credit Card
      3. UPI
      4. Google Pay
      5. Net-Banking
      6. Wallets (Phone Pe, Amazon Pay, Freecharge, OLA Money, Airtel Money, PayZapp)

      Please direct your queries regarding delayed refunds, chargebacks, payment failures and double debits to our payment service providers Razorpay Software Private Limited which provide and manage our payment solutions, payment gateway aggregation and facilitate the initiation and receipt of electronic payments, including but not limited to payments effected through credit cards, debit cards, net-banking, pre-paid instruments and payment methods.

      For any queries regarding your transactions, you may reach out to Razorpay Software Private Limited please visit www.razorpay.com and generate a ticket for your query at https://razorpay.com/support/#request.

   3. Shipping

      Your total cost for the purchase of any product will include shipping and handling charges.
      Our shipping partners include –

      • Pickkr
      • Dunzo
      • Pidge

      Depending on factors like location, connectivity, etc., orders are usually delivered within 2-3 days of placing the order.

   4. Cancellation

      You may cancel your order for a product at no cost any time before the order has been processed and shipped. If an order is canceled after the order has been processed and shipped, Suvalo will charge a cancellation fee in lieu of the charges borne by it to cancel such order on your behalf.

   5. Return and Refund

      If you are not happy with the product, we will refund the entire amount. No questions asked. We request you to raise such request within 30 days of purchase. Please reach us on help@eatsuvalo.com with questions or grievance. Typical refund should take 5-7 days to reach you.
      
      Because we're dealing with food, we do not take returns. But we're good with our refund-no-questions policy stated in the previous paragraph.

   6. Product

      We sell ready-to-cook and ready-to-eat food products on our Website.

   7. Grievance Redressal Mechanism

      If you have any questions or feedback you may contact our customer care at +91-9326748244 or write to us at help@eatsuvalo.com.

      In accordance with the Consumer Protection (E-Commerce) Rules, 2020, please find the details of our grievance officer below:

      Name:Raghavendra Badaskar

      Designation:Founder

      Email:[raghav@eatsuvalo.com]

      Upon receiving your complaint, we will send an acknowledgement along with a ticket number within 48 hours and resolve the issue in a time bound manner within a period of one month.

      Questions about the Terms of Service should be sent to us at hello@eatsuvalo.com